“The coexistence of two production processes is what feeds our know-how constantly”
How long have you been working in the company? How did you start there?
I’ve been working at MYL for more than six years. I started in the machining area, specifically on the lathe and the milling machine. Gradually my training enabled me to take on more responsibility. Now I’m the company’s production manager.
What are MYL’s main strong points, for you?
I think there are lots of them, but if I had to highlight some, they would be know-how, in terms of both product and process, the professionalism of the whole team and the service we give the customer. As I see it, these are our three main pillars as an organisation.
At MYL you make and repair spindles. Does this mean two different production processes? What resources are assigned to each of them?
Yes, they’re two different production processes, but at the same time they’re complementary because they both work with the same kind of product and they both call for a high level of quality and technological development. And the know-how involved is equally valid for both of them. This last point is essential. We make a product where we start out knowing what can go wrong in operation, and this means that our new product is of a quality you won’t find anywhere else on the market. And also we repair a product that we know how to make, which makes us especially reliable in this job. The new product calls for more design and machining work, while in the repair service a constant relationship with the customer is of key importance.
How do you manage to achieve such a high level of customer satisfaction?
Primarily through constant communication with them. It is essential to listen to them and to be agile and flexible in dealing with their proposals. And also by applying internal work procedures to the letter, which enables us to keep the possibilities of error to an absolute minimum.
What quality control and traceability tools do you use?
We use many quality control and traceability tools. Using them is, if not the primary factor, then one of the essential keys to getting a successful job done. I’d highlight the test bed where we run all the precision spindles under actual working conditions, as well as having perfectly calibrated testers to monitor machining processes.
What prospects do you see for the company in the coming years?
On the near horizon is developing a wider range of new product and bringing in talent. These two points, together with constant investment in renewing and adding to our machinery, are what will enable us to carve out a presence on new markets and carry on growing strongly on those where we already work.